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Support Engineer (AMER)

GitLabRemote, Canada; Remote, United States

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Pay
$86,500–146,400/year
Type
Full-time
Remote
Remote
Field
Technology
Posted

The Support Engineer will support a mix of Self-managed and GitLab.com customers, resolving issues via various channels. They will collaborate with multiple teams to build new features, fix bugs, and define product goals. The role also involves creating and updating documentation based on customer interactions. The ideal candidate has experience in managing customer-facing cases, excellent Linux systems administration knowledge, and ability to use scripting languages and MVC frameworks.